Delivery returns and customer services

Our standard delivery is around 3-5 working days. Delivery from £4.95 including VAT to UK mainland

Returns and exchanges

Faulty goods will be refunded or we can replace your bag of jigsaw pieces. Unfortunately it is not possible to provide individual replacement pieces.

Faulty jigsaws must be returned within 30 days for a refund. A photo of the problem or missing pieces would be extremely helpful.

Non-faulty goods must be returned within 14 days after receiving the product.

The cost of goods will be refunded provided they are still in the condition that they left our warehouse in.

The return postage will not be refunded.

If you have a problem with our product please contact us before returning the item on customer service email

Please include a contact phone number in your email.

Customer service

If you have any other concerns or queries relating to our products and services, please contact customer services on customer services email.